Yes - that’s us - howdy and welcome to The Customer Service Blog at http://www.customer-service.org/! Customer service itself is a learning process that goes far beyond making pre-programmed decisions or simply being a nice guy over the phone. Webster’s New Millennium™ Dictionary of English defines customer service as: (n.) assistance and other resources that a company provides to the people who buy or use its products or services The vague definition hits the nail on the head. Customer service consists of a wide variety of skills and fields...